LUMENSTONE PLAYER SUPPORT
A little help.
Back to rolling.
Hit a bump in Marble Atelier? Find a quick answer, report a problem or get in touch with the studio.
FIND AN ANSWER ↓
START HERE
Let’s find
your next move.
My marble is difficult to steer.
Open Settings → Tilt & touch and check your selected control method. Try touch steering if holding the phone steady is difficult. Story Mode offers a gentler experience than Precision.
The game feels slow or the phone gets warm.
Open Settings → Graphics and try a lower graphics setting. Close other demanding apps and let the device cool before playing again. If the problem continues, include your phone model and graphics setting in your report.
Where are the accessibility options?
Open Settings → Accessibility for control, text, motion, light and story options. Sound and haptic adjustments are in Sound & feel.
My progress or purchase looks wrong.
Keep the game installed and avoid clearing its storage while you investigate. Check that you are using the intended play mode and Google Play account. Tell us the game version and what changed; never send passwords or payment-card details.
What should I include in a bug report?
Include your game version (Settings → Credits), phone model, Android version, play mode, what you expected and what actually happened. A short list of steps and a screenshot can help. Add attachments in your email app.
Is the Play Room the full game?
No. The Play Room is a small browser challenge made for this website. It is separate from Marble Atelier and does not share progress with the Android game.
TELL US WHAT HAPPENED
Small details.
Big help.
Prepare a message below, then review and send it in your email app. This page does not submit a ticket or upload attachments.
Studio, press or developer enquiries?
[email protected]
Only include information relevant to the problem. Please leave out passwords, payment-card details and private information visible in screenshots.